30 Day Return Policy

30 Day Returns
If you are unsatisfied in any way with your rebounder you may return it to us for a full refund minus shipping within thirty days. If your item arrives defective you must contact us as soon as possible. Note that all returned rebounders must be brand-new and in un-used condition.

Return Process
If you have received your rebounder and wish to return it, you must first contact us to receive a return authorization. Once confirmed, we will provide you instructions and a return address to ship the rebounder to. Customers assume the responsibility and cost of shipping the product back to us and we recommend that you use a reliable shipping carrier to ensure delivery and proper handling to prevent transit damage to the rebounder. Once received, inspected and re-stocked by us, you will automatically be refunded your full purchase amount minus shipping. If the rebounder arrives in damaged or used condition, you may be charged a re-stocking fee. If this situation arises, you will be contacted.

Order Cancellation
You may cancel your order at any time prior to it being sent for shipping. If cancelled within this time-frame you will receive a full refund. After this period all cancellations will be treated as returns.

Promotional Coupons
If you received a promotional gift certificate with your purchase, the amount of the gift certificate will be deducted from your refund. Gift certificates, including unused certificates, are non-refundable.

Love my Needak Rebounder!! Looks and Feels like really good quality! Bouncing is so fun makes me feel like a kid. Light on my old arthritic bones too! This is why I purchased a rebounder as I read it is one of the best exercises for arthritis and is also super for blood and lymphatic circulation and more!! Win win! Customer service’s response was lightening fast and accommodating too. I forgot to add the promo code for a free spring cover. I emailed them and they instructed me on what to do and bang, a free spring cover is in its way! Recommend the the product and company too!!
Dawn M
Dawn M
2022-03-09
Haven't tried my rebounder yet. Just thought it strange that my rebounder was ordered on the 19th, delivered on the 21st (per FedEx), and I received an email from Needak on the 23rd, two days after delivery, informing me that my rebounder had been shipped and giving me a FedEx tracking number. Since I don't go in and out of my front door, and FedEx doesn't ring the door bell, it could have sat out there for several days. Fortunately, it wasn't stolen. Just wish Needak had given me a little more notice so I could have brought it in sooner.
Sharon Williams
Sharon Williams
2022-01-25
They have the best and strongest rebounder we all love it!!!!!!!!
Charne weiss
Charne weiss
2021-10-21
Quick response and very clear information was given. It has been such a pleasure dealing with them. It felt personal in spite of being just electronic communications
Marsha Andrews
Marsha Andrews
2021-09-19
I spent what felt like a small fortune in my barely employed 20s for a Needak rebounder.. back in the 90s! I wanted high quality at the time, and got it. My 14 year old daughter was bouncing for an hour a day throughout the pandemic before the 20+ year old rebounder springs started to protest -- snapping a few last week. She was super restless and I was thrilled to find for under $100 I can replace the springs, and same with the mat (just in case) and she'll be bouncing again in a few days. Pretty rare for an seemingly extravagant purchase in your 20s to hold its own when you're pushing late 40s. :)
Christy Wood
Christy Wood
2021-08-23
Great customer support!!
Cindy Becca
Cindy Becca
2021-07-23
Wow! I have been reviewing rebounders for about a year and finally decided on Needak. I placed my order but forgot to include the coupon for a free cover (which I ordered) so I sent an email after ordering, and received a really quick response assuring me that they would apply the credit. My PayPal account verified it immediately after I received the email. I am beyond impressed already! I’m looking forward to my rebounder and will update when I receive it 😃
Jennifer at MortgagePal
Jennifer at MortgagePal
2021-07-23
Efficient and timely timely. Product delivered in perfect condition. Thanks so much!
basil dinn
basil dinn
2021-07-19
This was a life-changing purchase - my exercise fitness time has greatly improved! I had been thinking...that since I used to like jumping rope, I would most likely love jumping on a mini-trampoline too(less impact, no rope). I then watched a video of a lady using one of these for her workout (which she referred to as a “rebounder”), and the information she provided on its benefits were amazing! I did my research, & Needak was THE one for me for so many reasons, but most especially because it is the ONLY rebounder constructed to be especially gentle on the ankles & knees. It is used daily in my household & is enjoyable as well as beneficial. Everyone who is able to use it should own one. So good for you!
Vanessa Hernandez
Vanessa Hernandez
2021-04-25
I LOVE my new Needak rebounder!!! It's better than I expected. It makes you feel good within minutes. It helps all of your muscles relax, it's quiet, fun and I'm SO glad I have it. Nice customer service, too. I highly recommend it.
Rochelle Wolfe
Rochelle Wolfe
2020-03-21
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